Frequently Asked Questions

Yes I offer weekend appointments at selected times to accomodate work family commitments.

If you require an appointment time outside my usual hours please contact me and I will do my best to accomodate your needs.

For our Free 15 minute call offer please email Kirstyn@Tokyoheartandmindcounseling.com with a time that best suits you, every effort will be made to accommodate that time.

Yes. I offer online appointments using Telehealth Plus with Zoom as my preferred platform.

Fees for all services are listed when you book a session. You can also visit the Pricing page for a full list of services and fees.

Please book your first free 15 minute consultation session online by clicking here and emailing: kirstyn@tokyoheartandmindcounseling.com

Once you have had your free call and decided to proceed please click this link BOOK ONLINE. You will need to register with the online booking system and then you are able to make a booking.

Please feel free to email me at anytime if you have any questions.

Yes. Your privacy and confidentiality are extremely important to me. Everything we discuss during our sessions is kept confidential unless you give your informed consent for information to be shared with another health professional such as your doctor.

There are some legal and ethical exceptions to confidentiality. If I believe there is a serious risk of harm to you or to someone else, of if I am required to disclose information by law, I may need to share relevant information to keep people safe. Wherever possible I will discuss this with you first.

All personal information is stored electronically. Data is password protected and backed up on a separate server.

I provide a safe, supportive and non-judgemental environment where you can explore your thoughts, feelings and experiences at your own pace. We will discuss your goals and what you hope to achieve through counselling, and we will review these throughout our work together. My approach is collaborative, ensuring that therapy is tailored to your individudal needs and circumstances.

This depends on your individual circumstances, the goals you would like to achieve, and the nature of the concerns you bring to counselling. Some people find that a small number of sesions is enough, while others choose ongoing support. Once we have explored your concerns and agreed on your goals, I can give you a better idea of the likely course of therapy. We will review your progess regularly and make decisions together about how to proceed.

Psychiatrists are medical doctors who diagnose complex conditions and manage chemical imbalances in the brain with medication. They often treat illnesses like schizophrenia, bipolar disorder, and deep clinical depression.

Psychologists focus on how human thoughts, emotions, and behaviors interact. They use testing to diagnose learning disabilities, ADHD, or personality traits and treat conditions including severe anxiety, personality disorders, trauma, and chronic depression. 

Counsellors (sometimes referred to as pyschotherapists) help people navigate specific life challenges, emotional hurdles, and relationship issues, focusing on wellness, lifestyle changes, and immediate problem-solving. They provide talk therapy centered around emotional support and self-care to treat various issues including transitions, grief, relationship conflicts, stress management, and mild anxiety.